This website is built to collect as little as possible. There are no cookies, no analytics, no advertising pixels and no third-party scripts or fonts. The only personal information we receive is what you choose to send us through the contact form or by email.
1. Who we are and what this covers
Telemed-OS LLC ("Telemed-OS", "we", "us") builds and runs prescribing and patient management software for businesses. This Privacy Policy explains how we handle information collected through our company website at telemed-os.com (the "Site").
This policy covers the Site only. It does not cover the Telemed-OS platform. Businesses that use the platform do so under their own agreement with us, including our Business Associate Agreement. If you are a patient of a business that runs on Telemed-OS, that business controls your information and its privacy notice applies; we process that information on its behalf and protect it as required by HIPAA.
2. Information we collect
Information you give us
When you use the contact form, we collect:
- Your name and email address (required)
- Your phone number and business name (optional)
- Your business size, whether you would like a demo, and your message
If you email us directly, we receive your email address, the contents of your message and anything you attach.
Information collected automatically
Like nearly every website, our web server keeps standard access logs. These record your IP address, the date and time of the request, the page requested, your browser type (user agent) and the referring page. We use this information to operate the Site, diagnose problems, and protect it against abuse, for example by limiting how many requests a single address can make.
We do not use this information to build a profile of you or to identify you across other websites.
3. Health information
Please do not send us any health information about yourself or your patients through the Site or by email. The contact form is meant for business enquiries only. If we receive health information this way, we will delete it and ask you to use an appropriate channel.
4. How we use information
We use the information described above to:
- Respond to your enquiry, schedule a demo you asked for, or send the company overview you requested
- Follow up about Telemed-OS if you have expressed interest in it
- Operate, maintain and secure the Site, including preventing spam and abuse
- Comply with legal obligations and enforce our Terms of Use
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
5. How we share information
We share information only as needed to run the Site and respond to you:
- Service providers. Companies that host the Site, deliver and secure web traffic, and deliver our email. They may process information only on our behalf and under our instructions.
- Legal requirements. When we believe disclosure is required by law, subpoena or other legal process, or is necessary to protect the rights, safety or property of Telemed-OS, our users or others.
- Business transfers. If Telemed-OS is involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction, subject to this policy.
6. Cookies and tracking
The Site does not set cookies and does not use analytics, advertising, social media or other third-party tracking tools. All fonts, images and scripts are served from our own server, so visiting the Site does not send your information to third parties. Because we do not track you, there is nothing to opt out of, and we treat Global Privacy Control and Do Not Track signals as already honored.
7. How long we keep it
We keep contact form submissions and email correspondence for as long as needed to respond to you and maintain our business relationship, and then delete them unless we are required to keep them longer. You can ask us to delete your enquiry at any time. Server access logs are kept for a limited period for security and troubleshooting and then deleted.
8. How we protect it
We use reasonable administrative, technical and physical safeguards to protect information, including encryption in transit, a hardened and access-restricted server, and storage that only authorized personnel can reach. No method of transmission or storage is completely secure, but we work to protect your information and will notify you if required by law.
If you believe you have found a security issue on the Site, please report it to [email protected] (see also our security.txt).
9. Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing [email protected]. Depending on where you live, including California and other U.S. states with consumer privacy laws, you may have additional rights, such as the right to know what we collect and to not be discriminated against for exercising your rights. We will respond to verified requests within the time required by applicable law.
10. Children
The Site is intended for businesses and professionals. It is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, we will take reasonable steps to let you know.
12. Contact us
Questions or requests about this policy can be sent to:
Telemed-OS LLC
[email protected]